CIRES SAFE - Privacy Policy

TERMS & CONDITIONS

1. Introduction

Cires Group Ltd (“Cires”, “we”, “us”, or “our”) is committed to protecting and respecting yourprivacy. This Privacy Policy explains how we collect, use, store, and protect your personalinformation when you visit any of our websites, contact us, or interact with our products and services.
This policy applies to www.cires-safe.com and all associated landing pages or websitesoperated by Cires Group Ltd (collectively referred to as “our websites”).
We comply fully with the UK General Data Protection Regulation (UK GDPR), the DataProtection Act 2018, and any other applicable data protection laws.
By using any of our websites, you agree to the practices described in this Privacy Policy.

2. Who We Are

Cires Group Ltd
Registered in England and Wales
Email: sales@cires-safe.com
Phone: 0845 3838 389
Website: www.cires-safe.com
Cires Group Ltd is the data controller responsible for your personal information.

3. Information We Collect

We may collect and process the following categories of information:

3.1 Information You Provide to Us

3.2 Information We Collect Automatically

Name, company name, job title, and contact details (email address, telephone number, postal address).
Details provided through online contact forms, quote requests, or email correspondence.
Information when subscribing to newsletters, downloading materials, or requesting product details.
Any information you voluntarily provide to us via surveys or marketing forms.

When you visit our websites, we may automatically collect:
Technical data such as IP address, browser type, device type, and operating system.
Usage data such as pages visited, time spent on pages, and navigation paths.
Cookie and analytics information to help us improve user experience (see Section 8).

3.3 Information from Third Parties

We may receive information from trusted partners, marketing platforms, or public sourceswhere lawful to do so.

4. How We Use Your Information

We use your personal data to:

Respond to your enquiries, provide customer service, and fulfil requests.
Process orders, quotations, and account-related activities.
Communicate updates about products, services, and promotions (only if you have opted in).
Improve our websites, services, and marketing communications.
Meet legal and regulatory obligations.
We will only process personal data where we have a lawful basis, such as your consent, a contractual obligation, legitimate business interests, or compliance with legal requirements.

5. Data Sharing

Service providers who support our operations (e.g., IT support, email delivery, website hosting).
Regulatory authorities where legally required (e.g., HMRC, HSE).
Business partners and distributors for the purpose of fulfilling customer requests.
All third parties are required to maintain confidentiality and security of your data, and may only process it in accordance with our instructions.

We may share limited personal data with:

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including
legal, accounting, or reporting requirements.

Where data is no longer needed, it will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against loss,
misuse, unauthorised access, alteration, or disclosure. This includes secure servers, encryption,
restricted access, and regular review of our data protection practices.

8. Cookies and Analytics

Our websites use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour
and improve user experience.

You can manage or disable cookies through your browser settings. For more information, please see
our Cookie Policy (available on our websites).

9. Your Rights

Under the UK GDPR, you have the following rights:

Access – to request a copy of the personal data we hold about you.
Rectification – to correct inaccurate or incomplete information.
Erasure – to request deletion of your data, where legally permissible.
Restriction – to limit how we process your information.
Portability – to request your data be transferred to another organisation.
Objection – to object to certain types of processing, including direct marketing

To exercise these rights, contact us at support@cires-safe.com. We may need to verify your identity
before processing requests.

10. International Transfers

We primarily store and process data within the UK. If data is transferred outside the UK (e.g., via cloudbased services), we ensure adequate safeguards are in place, such as UK-approved standard
contractual clauses.

11. Links to Other Websites

Our websites may contain links to external sites operated by third parties. We are not responsible for
the privacy practices or content of those sites, and we encourage users to review their respective
privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business
practice. Updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please
contact:

Data Protection Officer
Cires Group Ltd
Email: support@cires-safe.com
Phone: 0845 3838 389

If you are not satisfied with our response, you have the right to lodge a complaint with the Information
Commissioner’s Office (ICO): www.ico.org.uk.

INFORMATION

Terms & Conditions

FAQs

Pricing

Solutions

How it works

Comparison

At Cires, we specialize in high performance respiratory protection for the most demanding environments.

With decades of experience, our mission is simple: protect lives. We supply and design advanced, often patented, solutions tailored to the industries we serve, from hazardous gas and explosive areas to confined spaces, marine environments, firefighting, and police or military operations.

0845 3838 389 | sales@cires-safe.com | Cires Group Ltd, Bodmin Road, Trethowel, St Austell, PL26 8XE, United Kingdom

At Cires Group Ltd., ISO 9001 accreditation ensures that our processes are efficient, reliable, and focused on delivering consistently high-quality products. For customers, choosing an ISO 9001-certified company means confidence in receiving goods that meet stringent international standards. It demonstrates our commitment to quality, risk management, and continuous improvement, ensuring superior service and product reliability. This accreditation reflects our dedication to exceeding customer expectations, reducing errors, and maintaining the highest levels of satisfaction.

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